Beware of SMS and email scams!
Fraudsters are taking advantage of the rollout of the self-service toll system to send fake messages demanding urgent payment. Never reply to these messages and do not click on any links or attachments.
See the support pages
Assistance on the Sanef and Sapn motorways
Free-flow tolling
- How free-flow tolls work on the motorway: how do I know if I have travelled?
- Free-flow tolling: how does it work?
- Where is the free flow on the Sanef network?
- Free-flow tolling: how to easily manage your vehicles?
- What should you do if you are driving on a free-flowing motorway with a rental or borrowed vehicle?
> Go further
- What road signs are specific to motorways with free-flow tolling?
- Free-flow tolling: how is your vehicle identified and detected?
- How does the "Toll to Pay" notification service work?
- How does the free-flow toll system at Boulay (A4) work?
- Free-flow tolling: what to do if you no longer own the vehicle?
- How to pay the toll using the free-flow method?
- The free-flow motorway: payment solutions
- How to pay your tolls using the free-flow method in the Nirio network?
- Free-flow toll: toll payment notification
- What payment methods and cards are accepted on the free flow tolls?
- Free-flow toll: how much time do I have to pay for my passage?
> Go further
- Free-flow tolling: how to pay without internet?
- Free-flow tolling: electronic toll collection or online payment?
- Do I receive a bill for occasional trips through the free-flow toll plaza?
- How to pay the toll in free-flow mode with a foreign license plate?
- When am I charged for my passages through free-flow toll lanes?
- How do I log in to my customer account?
- Free-flow tolling: how do I create my customer account?
- How can I view my payment history?
- How can I view my toll passages and statements in free-flow mode?
- How can I automatically pay for my tolls on the motorway using the free-flow system?
- Why create a Sanef customer account?
Payment notice (AVP)
- What happens if I don't pay my toll or payment notice?
- Payment error at tollbooth with barrier or free-flow toll: who to contact and what to do?
- I went through a free-flow toll plaza and received a €375 fine?
- Free-flow tolling: how are the surcharges calculated?
- Late toll payment: what to do if I haven't received a letter?
Traveling on the motorway
Frequently Asked Questions
Toll
Toll rates
Payment methods
Payment anomalies
Billing
Contestation
Toll tag
Subscription / Cancellation
Using the toll tag
Toll tag not detected
Free-flow tolling
Functioning
- How free-flow tolls work on the motorway: how do I know if I have travelled?
- Free-flow tolling: how does it work?
- Where is the free flow on the Sanef network?
- Free-flow tolling: how to easily manage your vehicles?
- What should you do if you are driving on a free-flowing motorway with a rental or borrowed vehicle?
> Go further
- What road signs are specific to motorways with free-flow tolling?
- Free-flow tolling: how is your vehicle identified and detected?
- How does the "Toll to Pay" notification service work?
- How does the free-flow toll system at Boulay (A4) work?
- Free-flow tolling: what to do if you no longer own the vehicle?
Payment
- How to pay the toll using the free-flow method?
- The free-flow motorway: payment solutions
- How to pay your tolls using the free-flow method in the Nirio network?
- Free-flow toll: toll payment notification
- What payment methods and cards are accepted on the free flow tolls?
- Free-flow toll: how much time do I have to pay for my passage?
> Go further
- Free-flow tolling: how to pay without internet?
- Free-flow tolling: electronic toll collection or online payment?
- Do I receive a bill for occasional trips through the free-flow toll plaza?
- How to pay the toll in free-flow mode with a foreign license plate?
- When am I charged for my passages through free-flow toll lanes?
Customer account
- How do I log in to my customer account?
- Free-flow tolling: how do I create my customer account?
- How can I view my payment history?
- How can I view my toll passages and statements in free-flow mode?
- How can I automatically pay for my tolls on the motorway using the free-flow system?
- Why create a Sanef customer account?
Payment notice (AVP)
- What happens if I don't pay my toll or payment notice?
- Payment error at tollbooth with barrier or free-flow toll: who to contact and what to do?
- I went through a free-flow toll plaza and received a €375 fine?
- Free-flow tolling: how are the surcharges calculated?
- Late toll payment: what to do if I haven't received a letter?