Sanef assistance - FAQ

How to settle a finding of non-payment (CNP) following your passage at the toll?

Not enough change or forgotten bank card? Not being able to pay the toll, it can happen! A finding of non-payment (CNP) is then established.

Exemple de ticket de péage

To regularize your situation, 2 payment methods are accepted:

1 - By check lpayable to Sanef or Sapn depending on the network on which you have traveled.

👉 Write the CNP reference on the back of the check and send it to:
Sanef / Sapn
Service Comptabilité CNP
Echangeur des Essarts – BP 7
76 530 GRAND COURONNE
FRANCE

2 - By transfer to the bank account registered on your CNP (Sanef or Sapn IBAN).

👉 Please remember the CNP reference on the wording of the transfer so that you can be identified.

Keep your CNP receipt well, it is equivalent to invoice after payment.

*NB: the CNP reference is on the ticket (see the red box on the model opposite).

Un délai de 10 jours

Attention, vous disposez d'un délai de 10 jours pour régulariser votre situation, à compter de la réception de la constatation de non-paiement.


Other frequently asked questions by our customers: