Sanef assistance - FAQ

How to settle or dispute a payment advice when I go through the toll?

Have you received a payment notice after driving on the Sanef or SAPN motorways?

To pay To contest

On line: click here to pay your payment advice.

By mail, pay by check to the following address:
- IMPORTANT - please write the reference of the payment advice and your license plate number on the back of the check, made payable to Sanef.

Sanef
Centre de recouvrement Sanef
Rue de le plaine des sports  
78 200 BUCHELAY
FRANCE

Send a letter accompanied by the supporting documents and the receipt received with your payment notice to the following address:

Sanef
Service Infractions
Rue de le plaine des sports  
78 200 BUCHELAY
FRANCE

The reasons to dispute a payment notice:

  1. You have loaned or leased your vehicle. Send us the protest card (cut it at the bottom of the payment advice) specifying the surname, given name, sex, date and place of birth, address and driver's license number of the person who was driving or was likely to drive the vehicle and, where applicable, the copy of the rental agreement.
  2. In the event of theft, destruction, sale or transfer of a vehicle, the theft of a license plate : imperatively attach to the protest card the receipt for the filing of a complaint for theft, the copy of the receipt of receipt for destruction of the vehicle or copies of the declaration of assignment of the vehicle and its registration receipt in the vehicle registration system).
  3. For any other reason  : send us the   protest card, along with a letter and supporting documents.

Other frequently asked questions by our customers: