Have you received a payment notice after driving on a free-flowing highway? To dispute:
- Online: click here and enter the number of the payment advice to be disputed as well as the registration concerned. You will be able to dispute once the payment advice number has been validated.
- By mail: send a letter accompanied by supporting documents and the stub received with your payment notice to the following address:
SANEF
Service Réclamation
TSA 92335
62 978 ARRAS CEDEX 9
FRANCE
Please note that payment of your payment notice constitutes acceptance. No dispute will be possible once payment has been made.
The reasons to dispute a payment notice:
- You have loaned or leased your vehicle. Send us the protest card (cut it at the bottom of the payment advice) specifying the surname, given name, sex, date and place of birth, address and driver's license number of the person who was driving or was likely to drive the vehicle and, where applicable, the copy of the rental agreement.
- In the event of theft, destruction, sale or transfer of a vehicle, the theft of a license plate : imperatively attach to the protest card the receipt for the filing of a complaint for theft, the copy of the receipt of receipt for destruction of the vehicle or copies of the declaration of assignment of the vehicle and its registration receipt in the vehicle registration system).
- For any other reason : send us the protest card, along with a letter and supporting documents.