Sanef assistance - FAQ
Titre de la page - Frequently Asked Questions(FAQ)

What can I do if I didn't pay the correct amount at the Boulay barrier-free toll?

The toll amount takes into account the vehicle category, determined by the detectors mounted on the gantry. Depending on the payment method you use to pay for your journeys, you may see the wrong category:

  • On the downloadable receipt for your journey on your customer account
  • On the downloadable receipt following online payment
  • On the receipt issued following payment at a terminal

You can contact customer services on 09 708 08 709*(standard rate). In order to look into your request, we will need your receipt number, vehicle number plate and the total amount of your toll (including tax).

Other frequently asked questions by our customers: