Sanef assistance - FAQ

A free-flow gantry has just been installed on the Heudebouville site (barrier no. 18 on A13). Find all the answers to your questions here:

Do these porticos have any impact on my journey?

The first gantry for free-flow tolling was installed on the A13 motorway, in direct proximity to barrier no. 18 in Heudebouville during the night of September 13 to 14. Last October it was equipped with all the equipment necessary for the detection and identification of vehicles. In mid-November, new gantries were installed on the Cagny site (west of the A13).

At this stage, these gantries are not operational and have no impact on your route. The toll is always paid using “classic” equipment which remains on site until free flow.

 

With these porticos, how do I pay for my journey?

For the moment, nothing changes for you: the gantries are not operational and therefore do not replace payment at the existing tolls in Heudebouville and Cagny. You pay your toll by passing through traditional toll gates. There is no double payment for the journey (existing tolls and gates).

 

When will these new gantries be in operation?

These gantries, like the gantries which will soon be installed on the entire axis, will be operational when the free-flow motorway system is in service. Currently, the Sanef group is in the deployment phase of gantries allowing free flow of motorways on all sites (14 sites in total for 29 gantries). This deployment will be phased gradually along the A13/A14 axis until around summer 2024.

 

 

How will I be informed of the operation of these new gantries?

In order to support our customers and inform them of this evolution of the toll and its payment, a complete information system will be deployed both on our network (information panels, sanef 107.7 radio, information on our rest areas and service) but also on all of our information channels (website, mobile app, social networks).

 

What are the next sites affected by the installation of porticos?

The deployment of the gantries allowing free flow will gradually take place along the A13/A14 axis until around summer 2024. Among the sites already under construction, gantries will soon be installed on Montesson and Chambourcy (A14), then Troarn... until all sites are fully equipped.

 

During the work to deploy free-flow tolling on the A13/A14 axis, how can I find out about the traffic conditions on my journey?

During the deployment of free-flow tolling we are doing everything we can to support you and inform you as best as possible. For safety reasons, for you but also for the intervention personnel, traffic restrictions are necessary and in particular speed limits when approaching and crossing construction areas. Our page dedicated to your traffic conditions is updated whenever necessary. Check it out here.

This system is supplemented by the following information tools:

  • Sanef Conseil is at your disposal on 09 708 08 709 - Choice n°2,
  • As well as our X feed (formerly Twitter): @sanef_1077,
  • Sanef 107.7 also relays all the information useful to your traffic conditions,
  • You can also subscribe to our traffic alert notification service offered on our Sanef & Vous application (available on Android and IOS) to find out about ramp or motorway closures directly on your phone.

How will the deployment of free flow take place on the A13/A14 axis?

The A13/A14 axis transformation project is a major project which will be completely completed in 2027. To enable this work, while maintaining traffic, a very specific phasing has been adopted.

The Paris-Normandy free-flow toll motorway

What is free flow tolling ? And how does it work ?

The A13/A14 Normandy Motorway is the first complete axis in France to be transformed into a free flow. It allows the customer to use the 210 km motorway between Paris and Caen, without stopping at toll gates and without reducing their speed, thanks to gantries allowing the detection and identification of vehicles. To do this, simple and suitable payment methods will be offered to motorists. The free flow will be operational in 2024 and the end of the project is planned for 2027. Find all the useful information here

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