How do I make a claim for journeys I did not take?
If you notice that your account has been debited or if you have received a payment notice for uncompleted journeys, this may be due to:
- the sale of your vehicle. The new owner has not changed the address on the registration document.
- a registration plate fraud.
In both cases, you must contact our customer service quickly:
- at 09 708 08 709 (non-premium rate call)
- at sanef.com
- by mail, returning to the address indicated the protest card appearing on the payment notice, accompanied by the requested supporting documents.
Have the number of your payment notice and, if applicable, the registration plate number of your old vehicle.