How are customers informed of the processing of their data ?
The principle of transparency requires that all information and communications relating to the processing of these personal data be conveniently accessible and easy to understand.
As such, our privacy policy is available on our groupe.sanef.com website. It is adapted to the processing carried out as part of the free-flow system, providing concise, transparent and understandable information that is easily accessible by the people concerned.
Customers are also informed that their data are being collected through messages and notifications. For example, when calling the customer service department, customers are informed that their data are being processed and they can refuse to be recorded when talking to the advisor.
Finally, each collection of data necessary for subscription to the service from the Sanef customer account is systematically subject to providing specific information (legal notice) on the web page concerned.