Sanef assistance - FAQ

What data are collected when I connect to the sanef.com website to pay the toll ?

3 types of data are collected for free-flow toll payments :

  • Payment on sanef.com after each journey: data relating to the vehicle, driving through the toll and the means of payment,
  • Payment on sanef.com with a customer account: Identity or email address of the account holder in order to create the account & past transactions, subscription to optional services (toll to be paid notification, linking bank card to vehicle registration number),
  • Data relating to customers’ requests and claims sent via different customer service communication channels.

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