Why don't my different journeys through the free-flow toll appear in my Sanef customer account ?
Details of your journeys through the free-flow toll are not instantly available. We suggest you reconnect later (without exceeding the 72-hour deadline) to see whether your journeys awaiting payment have been duly taken into account. If in doubt, contact our customer service department on +33 (0) 970 808 709 (no call surcharge).
If you have signed up for the free ""Toll payment notification"" service, you will receive an email when your journey has been validated by our teams.
Moreover, journey details can only be consulted by the person who has registered as the vehicle's ""main driver"" in the Sanef customer account.
To declare yourself as the main driver, go to the section « My vehicles »in your customer account page and upload a copy of the vehicle's registration certificate.