Do you have doubts about the authenticity of a message you received?

Since the rollout of free-flow tolling on the A13 and A14 motorways, fraudsters have been sending fake text messages and emails to trap motorists. Do you think you have detected or received a suspicious message? Please note that Sanef does not send any SMS messages regarding your toll payment.
To pay your toll online, there is only one payment website: https://www.sanef.com.

If you have any doubts about an email exchange with us, please do not hesitate to contact our customer service department at +33 9 708 08 709 (toll-free call).

How can you spot a fake toll-related text message or email?

Fraudulent messages impersonating Sanef share common characteristics. Here are the signs that allow you to spot them immediately:

  • The message arrives via SMS: Sanef never contacts its customers by SMS. Any SMS requesting toll payment is fraudulent, regardless of whether it mentions your name or license plate number.
  • The message contains a clickable link: official free-flow toll payment sites are never sent via a link. To make a payment, go directly to sanef.com by typing the address into your browser.
  • The link URL is suspicious: fraudulent sites use addresses such as "regulation-peage.fr" or "sanef-paiement.com," or contain unusual characters. The only official site is sanef.com.
  • The message creates a sense of urgency: scams use wording such as "Unpaid balance due by [date] to avoid penalties." This time pressure is a classic manipulation tactic.
  • The message mentions your personal data: some fraudulent text messages cite your name or license plate number to appear legitimate. This information may come from data breaches. This does not prove that the message is authentic.

What should you do if you have received a suspicious message?

Here is what to do if you receive a fraudulent text message or email requesting payment for a toll:

  • Do not click on the link or reply to the message.
  • Forward the text message to 33 700 (a free platform for reporting spam texts) before deleting it.
  • Report the fraudulent email at internet-signalement.gouv.fr or the phishing site at phishing-initiative.fr.
  • If you are unsure about an actual unpaid toll, go directly to sanef.com (without using the link you received) or call 09 708 08 709.
  • Delete the message after forwarding it to 33 700 or keep it as evidence if you file a complaint.

How does Sanef actually contact you?

To avoid any confusion, here is how Sanef contacts its users regarding unpaid free-flow tolls:

  • By mail: If your toll is not paid within 72 hours and no electronic toll tag or customer account is linked to your license plate, Sanef sends a payment notice by mail to the address of the registered vehicle owner.
  • By email or notification: Only if you have created a customer account on sanef.com and enabled notifications. In this case, you will receive an email from an address ending in @sanef.com.
  • Never by SMS: Sanef never contacts you via SMS to request toll payment.

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