What to do in case of a breakdown, accident, or to stay safe on the motorway?

What to do in case of a breakdown on the motorway?

If your vehicle breaks down, follow these simple steps to stay safe and get help:

• Park safely Try to reach the nearest rest area to pull over. If this is not possible, pull over onto the hard shoulder. For maximum safety, move away from the flow of traffic by parking as far to the right as possible.
• Report yourself Activate your hazard lights: this alerts other drivers and increases your visibility. Put on your high-visibility vest before exiting your vehicle to be visible from a distance. Position yourself behind the safety barrier. Want to fully and calmly enjoy the simplicity of the free-flow toll system? Opt for automatic payment!
• Report your breakdown
• Call +33 9 708 08 709 (option 4) or 112 specifying your location (highway number, direction of travel, landmark).
• Use an emergency call box.
• Use the free SOS Autoroute app.
• For the deaf/mute: Text 114.

Advice:For immediate geolocation and faster assistance, use the call box or the SOS Autoroute app.
Advice: Do not attempt to repair your vehicle yourself; only authorized breakdown services are permitted to operate on the motorway.

ATTENTION : Do not use the warning triangle. It is not recommended on the motorway because setting it up exposes you to traffic!

• Stay protected After reporting the breakdown, move to safety behind the guardrail or onto the embankment, away from traffic. Always exit through the right-hand doors, on the guardrail side.
• Wait for the repairman Once safely behind the guardrail, wait for an authorized breakdown service to arrive (average delay: 30 min).

If the repair takes more than 30 minutes, your vehicle will be moved to the nearest service area. If it is not possible to repair it on site, it will be towed to the workshop or to the address of your choice.

How should you react in case of an accident on the motorway?

Are you involved?

• Turn on your hazard lights and, if possible, pull over onto the emergency stopping lane, as far to the right as possible.
• Exit with your passengers through the right-hand doors and get to safety behind the guardrail or on the embankment.
• Raise the alert :
• Emergency call box: there is an orange call box every 2 km
• SOS Highway app
• Telephone +33 9 708 08 709 (option 3) or 112 for the deaf/mute: SMS to 114

Are you a witness?

• Do not take any risks when providing assistance on the track!
• Don't stop on the fast track.
• Only park if you can do so safely.
• Immediately alert the emergency services via an SOS terminal, the SOS Autoroute application, +33 9 708 08 709 (option 3), 112 or 114 by SMS.
• Do not attempt to intervene on the roadway, remain protected.

What are the best practices for road safety?

To avoid incidents and travel safely:

• Always respect speed limits and safe following distances.
• Take regular breaks at rest areas to avoid fatigue.
• Be vigilant during difficult weather conditions (rain, fog, snow).
• Report any technical problems or hazards via the emergency call boxes or the SOS Autoroutes app.
• Use the designated lanes for troubleshooting or emergency access..